Terms And Conditions
Minimum order for delivery is £10.00 within a 3 mile radius,a £1.00 delivery charge applies if over the 3 mile radius, payment must be in £ sterling. We accept all major Credit and Debit cards.
Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your offer should it be necessary.
In the event of Vindaloo needing to issue a refund we will endeavour to credit your account within 7 - 10 working days.
Ordering & Cancellation of orders
Your Order Confirmation is a record of our agreement to deliver the products ordered and paid for in full. If someone else made the Booking on your behalf, you agree that such person acted as your agent.
Amendments to the order or delivery time can be made no later than 40 mins prior to the start of the delivery window booked.
Amendments to the content of your order can be made up to 40 minutes before the delivery window begins. Amendments to the order must be made by phoning the restaurant direct. Your initial payment will be cancelled and a new payment raised.
The delivery time slot may be altered up to 45 minutes before the start of your order window. The order can only be changed to a new time slot if it is available.
Orders may be cancelled in full up to 45 minutes before the start of the delivery window selected. We will endeavour to issue a refund to your credit card account within 7-10 working days. Cancellations within 45 minutes of the start of the delivery window will be charged in full.
Special offer cannot incur substitutions or deletions.Please mention any offer when placing your order.Veri Peri reserve the right to decline delivery.All product are subject to availability,Price may change without notification at any time.
Side orders are subject to availability. In most cases, your manager will offer an alternative for any out-of-stock item.
Although every care is taken, some products may contain nuts. The Desserts and Ice Cream sold by our shop may contain nut derivatives.
Although great care has been taken to remove all bones from chicken and meat, some may remain.
Minimum order value applies, and you will be notified when you reach the basket if your order is below the minimum value.
Our goal is to provide the best food delivery service possible which includes an excellent reputation for on-time delivery i.e. delivering your order at the time we quote. Unfortunately things don't always go to plan and factors, such as, weather, staff illness and traffic occasionally prevents us from achieving this.
Latest Order Time
Due to licensing laws, we are unable to accept orders for either delivery or collection less than 20 minutes before the stated closing time. We would also respectfully advise customers who are collecting their orders that we will be unable to serve them should you not arrive at the restaurant prior to closing time. Should you have any questions, please call the our restaurant and speak to the duty manager.
General Terms and Conditions of Sale
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
"Restaurant/Takeaway/We/Us/Our" means Vindaloo.
"Biz Midlands" a company registered in England and Wales under number 10584700, whose registered office is at Office 7, 24-26 Regent Place, B1 3NJ. Biz Midlands are the operators of this Website/Application;
"Website" means www.vindaloorestaurant.co.uk
"Application" means Vindaloo mobile application that you use for placing food orders
“Online Ordering” These Terms and Conditions govern the sale of all goods by us and will form the basis of the contract between you and us. If you wish to place an order with us, our Website/Application will guide you through the ordering process. Before submitting your order to us, you will be given the opportunity to review and amend it. Please ensure that you have checked your order and that you have read these Terms and Conditions carefully before submitting it. If you are unsure about any part of these Terms and Conditions, please ask us for clarification.
All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. In order to contract with Vindaloo you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Vindaloo retains the right to refuse any request made by you. If your order is accepted we will inform you by email and, SMS or via the website. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
When you place an order, you will receive an acknowledgement e-mail and/or webpage confirming receipt of your order: this email and or webpage will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by the medium used for placing the order (SMS, e-mail or other appropriate digital means) that the goods which you ordered have been dispatched to you. Only those goods listed sent at the time of dispatch will be included in the contract formed.
Pricing and Availability
Whilst we try to ensure that all details, descriptions and prices which appear on this Website/Application are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund from Vindaloo. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
All online card payments are made to via PayPal. Payments made to PayPal will appear on your statement as ‘Vindaloo’. Upon receiving your order, PayPal carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a full payment against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email, SMS or notification on the website, the monies paid shall be used for the value of goods you have purchased as listed.
Times given for collection and delivery are only approximate; neither Biz Midlands nor the Restaurant/Takeaway can provide an exact time for delivery but endeavour to deliver within the approximate delivery time specified when you place your order.
Refunds & Charge-backs
Online payments made through our website are handled by PayPal. For refunds, charge-backs or disputes for online paid orders, please contact us on the details mentioned below. If an unrecognised transaction appears on your card / statement, please contact us on the following details:
Vindaloo Email: email@example.com, Website: http://www.vindaloorestaurant.co.uk, Address: 387 WOODCHURCH ROAD, PRENTON, WIRRAL, CH42 8PF Tel: 0151 609 0666.
Order cancellation and amendments
Once the order has been confirmed and payment taken from your account, you will be unable to cancel your order and will not be eligible for a refund. To change or cancel your order, please contact us directly to resolve your request. We cannot guarantee your request will be accepted as food processing may already be underway.
If the order received does not meet your expectation you can provide feedback to the Restaurant/Takeaway via the feedback page on the respective Takeaway's website or the mobile application. Feedback submitted will be reviewed and displayed on the respective Restaurant/Takeaway's page.
If you are unhappy with the quality of any goods or the service provided by Vindaloo and wish to seek any form of compensation, you should contact Vindaloo directly to raise your complaint and, where appropriate, follow the Vindaloo own complaint procedures. Please ensure that you call us call us within 48 hours of placing your Order otherwise you will not be eligible for a refund or compensation.
Vindaloo will endeavour to assist you and resolve any enquiry where possible regarding your order. You can contact a member of the team by clicking "Contact Us" on the Website/Application and submitting your request via the provided contact form.
Vindaloo shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website/Application.
If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions and the remainder will be valid and enforceable.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Law and Jurisdiction
These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by and construed in accordance with the laws of England & Wales.
If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in the above clause takes away or reduces your rights as a consumer to rely on those provisions.
Any dispute, controversy, proceedings or claim between you and us relating to these Terms and Conditions, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
Address: 387 WOODCHURCH ROAD, PRENTON, WIRRAL, CH42 8PF Tel: 0151 609 0666